Privacy Policy

Last Updated: September 9, 2026

CardShow Pro LLC (“CardShow Pro,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, disclosed, stored, and protected when you use the CardShow Pro mobile application, website, support services, account services, cloud backup, and related features (collectively, the “Services”).

CardShow Pro is designed to be offline-first. Much of the information you enter into the app is stored locally on your device unless you choose to use an online or connected feature.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information You Provide

Depending on the features you use, you may provide information such as:

• account information, including your email address and authentication information;
• inventory and collection records;
• card names, sets, numbers, grades, quantities, notes, and photos;
• purchase prices, cost basis, asking prices, sale prices, and other pricing information;
• trade records;
• show information;
• expense and cash-history records;
• grading records;
• want-list information;
• business currency preferences;
• backup information;
• support requests;
• referral information;
• information contained in files, screenshots, backups, exports, or support packages you choose to create or send; and
• other information you voluntarily enter into or submit through the Services.

You are responsible for ensuring that information you provide is accurate, lawful, and appropriate for you to store or submit.

2. Local and Offline Data

CardShow Pro is designed so that core inventory and show-management workflows can operate locally on your device.

Information stored locally may include inventory, trades, shows, expenses, cash history, photos, settings, grading records, want-list information, and other app data.

Local information is not automatically transmitted to CardShow Pro merely because it exists in the app.

Information may leave your device when you intentionally use or enable a connected feature, such as:

• account authentication;
• cloud backup;
• subscription verification;
• support requests;
• crash or diagnostic reporting;
• exports;
• sharing;
• referrals;
• password or account recovery; or
• another feature that requires an internet connection.

Logging out does not necessarily delete locally stored information.

If you sell, transfer, share, recycle, or otherwise stop using a device, you are responsible for removing locally stored CardShow Pro information from that device when appropriate.

3. Account Information

If you create a CardShow Pro account, we may process information necessary to create, authenticate, secure, recover, and maintain that account.

Account services may be provided using third-party infrastructure such as Firebase.

We may use account information to:

• authenticate you;
• maintain account access;
• provide password-reset and recovery functionality;
• associate optional cloud backups with your account;
• provide subscription-related functionality;
• respond to support requests;
• protect accounts and the Services from misuse; and
• administer features that require an authenticated user.

4. Cloud Backup

Cloud backup is optional.

If you manually create a cloud backup or enable Auto Cloud Backup, supported CardShow Pro data may be transmitted to and stored using our cloud-service providers so that it can later be restored to your account or another device.

Depending on the version and configuration of the Services, a backup may include supported business and app records such as inventory, shows, trades, expenses, cash history, grading records, want lists, settings, and related information.

Not every locally stored file is necessarily included in a cloud backup. For example, certain photos, exported files, cached information, or device-specific information may remain only on your device unless a feature expressly includes them.

You are responsible for maintaining appropriate copies of information that is important to you. Cloud backup is not a guarantee against data loss.

5. Photos, Files, Exports, and Support Packages

CardShow Pro may allow you to add card photos, import or export files, create backups, generate reports, or create support packages.

Files you create and retain locally generally remain under your control.

If you choose to share, upload, email, export, or otherwise transmit a file outside CardShow Pro, the recipient or destination service may process that information under its own terms and privacy practices.

A support package may contain CardShow Pro business information, device information, diagnostic information, or other information needed to investigate a problem. The app provides a disclosure before a support package is created or shared.

Do not send information to support that is not reasonably necessary for your request.

6. Diagnostics, Crash Reports, and Device Information

We may use diagnostic and crash-reporting services, such as Sentry, to understand crashes, errors, performance problems, and other technical issues.

Depending on the event and device configuration, diagnostic information may include:

• app version and build information;
• operating-system information;
• device type or characteristics;
• technical error information;
• navigation or application-state information;
• timestamps;
• diagnostic breadcrumbs;
• network or request metadata;
• identifiers used to associate related technical events; and
• other information reasonably necessary to diagnose an error.

We use this information to operate, secure, troubleshoot, maintain, and improve CardShow Pro.

We do not intentionally use crash reporting to collect the contents of your private inventory or financial records except where such information is included in diagnostic information you voluntarily submit or where limited technical context is reasonably necessary to diagnose an issue.

7. Subscriptions and Purchases

CardShow Pro subscriptions and in-app purchases are processed through the Apple App Store or Google Play.

CardShow Pro may use RevenueCat or similar subscription-management infrastructure to determine subscription status, entitlement status, product availability, purchase state, and related subscription information.

We do not directly receive or store your complete payment-card information from Apple or Google.

Apple, Google, RevenueCat, and other payment or subscription providers process information under their own privacy policies and terms.

8. Website and Support Communications

If you contact us through our website, support system, or email, we may collect information such as:

• your email address;
• your name, if provided;
• referral information, if provided;
• the contents of your message;
• attachments or screenshots you provide;
• technical information needed to investigate your request; and
• correspondence relating to the request.

Website forms may be processed by Formspree or a similar form provider so that we can receive and respond to submissions.

We use support information to respond to you, investigate issues, maintain the Services, prevent abuse, and improve CardShow Pro.

9. How We Use Information

We may use information we process to:

• provide and operate CardShow Pro;
• authenticate accounts;
• provide optional cloud backup and restoration;
• verify subscriptions and entitlements;
• process referrals and related account functionality;
• respond to support and recovery requests;
• diagnose crashes and technical problems;
• maintain security and prevent fraud or abuse;
• improve reliability and functionality;
• comply with legal obligations;
• enforce our Terms of Service; and
• protect CardShow Pro, our users, and others.

We do not use information for materially different purposes without an appropriate legal basis or additional notice or consent where required.

10. Service Providers and Third Parties

We may use third-party service providers to perform functions necessary to operate CardShow Pro.

Depending on the features you use, these providers may include:

• Firebase or related Google services for authentication, account services, and cloud infrastructure;
• Sentry for crash reporting and diagnostics;
• RevenueCat for subscription and entitlement management;
• Apple for App Store distribution, subscriptions, and purchases;
• Google for Google Play distribution, subscriptions, and purchases;
• Formspree or similar providers for website forms;
• hosting and backend providers;
• email and support providers; and
• other processors reasonably necessary to provide a feature you choose to use.

We seek to limit information provided to service providers to what is reasonably necessary for the relevant purpose and use providers subject to applicable contractual, privacy, security, and legal obligations.

We remain responsible for personal information under our control as required by applicable law.

Third-party services may also collect information directly from you under their own privacy policies and terms.

11. International and Cross-Border Processing

CardShow Pro LLC is based in the United States, and our service providers may process or store information in the United States, Canada, or other countries in which they or their subprocessors operate.

As a result, information may be transferred outside your province, state, territory, or country.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, regulators, or other governmental authorities where permitted by law.

Where required, we use reasonable contractual, organizational, and technical measures intended to protect personal information transferred across borders.

12. Canadian Users

If you are located in Canada, personal information may be protected by the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and/or applicable provincial privacy legislation, depending on the circumstances.

Subject to applicable law, Canadian users may have rights concerning:

• access to personal information under our control;
• correction of inaccurate or incomplete personal information;
• information about how personal information is used or disclosed;
• withdrawal of consent where processing is based on consent, subject to legal or contractual restrictions and reasonable notice;
• deletion or disposal of information where applicable; and
• submitting questions or complaints concerning our privacy practices.

Because CardShow Pro is a U.S.-based service and uses service providers that may operate outside Canada, personal information may be processed across national borders.

To exercise an applicable privacy right, contact us using the information in the “Contact and Privacy Officer” section below. We may need to verify your identity before completing certain requests.

Nothing in this Privacy Policy is intended to restrict rights that cannot lawfully be restricted under applicable Canadian federal or provincial privacy law.

13. Legal Bases and Consent

Where applicable law requires a legal basis for processing, we process information as reasonably necessary to:

• provide Services you request;
• perform our contractual obligations;
• operate and secure the Services;
• comply with legal obligations;
• pursue legitimate business purposes that are not overridden by applicable privacy rights; or
• obtain and act on your consent where consent is required.

You may choose not to use optional connected features.

Withdrawal of consent does not affect processing that occurred lawfully before withdrawal and may prevent us from continuing to provide a feature that requires the relevant information.

14. No Sale of Personal Information

CardShow Pro does not sell your personal information for money.

We do not operate CardShow Pro as an advertising-data brokerage service.

If our practices materially change in a manner requiring additional disclosures, choices, or consent under applicable law, we will provide those as required.

15. Data Retention

We retain account-related and connected-service information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• maintain your account;
• maintain backups you request;
• resolve support requests;
• maintain security and prevent abuse;
• comply with legal, accounting, tax, or billing obligations;
• establish, exercise, or defend legal claims; and
• satisfy other legitimate purposes permitted by law.

Different categories of information may have different retention periods.

Locally stored information remains on your device until it is deleted by you, removed by app or operating-system behavior, removed during device management, or otherwise erased.

Information you export or share outside CardShow Pro is controlled by the location or recipient to which you sent it.

When information is no longer reasonably required, we take reasonable steps to delete, anonymize, or otherwise dispose of it as appropriate and as required by applicable law.

16. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information processed through connected CardShow Pro services.

However, no device, database, network, storage system, or transmission method can be guaranteed to be completely secure.

You are responsible for taking reasonable steps to protect:

• your device;
• your CardShow Pro account;
• your email account;
• passwords;
• recovery information;
• exported files;
• backups; and
• other information under your control.

If you believe your CardShow Pro account or information has been compromised, contact us promptly.

17. Your Choices and Controls

Depending on the feature and device, you may be able to:

• disable Auto Cloud Backup;
• choose not to create cloud backups;
• choose not to send support packages;
• choose not to send optional files or screenshots;
• sign out of account services;
• change device permissions through operating-system settings;
• delete local records;
• delete exported files;
• change certain account settings; and
• delete your CardShow Pro account where available.

Disabling a feature may prevent that feature from functioning.

18. Account and Data Deletion

CardShow Pro provides an in-app account-deletion path where available.

You may also request account deletion through the CardShow Pro account-deletion web resource or by contacting support.

When an account-deletion request is completed, we will delete or request deletion of associated account data under our control, subject to information we are permitted or required to retain for legitimate purposes such as:

• legal compliance;
• fraud prevention;
• security;
• billing or transaction records;
• dispute resolution; or
• establishment, exercise, or defense of legal claims.

Information stored only on your device may need to be deleted by you.

Deleting a CardShow Pro account does not necessarily delete:

• files you previously exported;
• screenshots you created;
• backup files stored outside our systems;
• information you sent to another person or service; or
• information another provider independently retains under its own legal obligations.

Deleting your CardShow Pro account also does not automatically cancel an Apple App Store or Google Play subscription. Store subscriptions should be managed through the applicable store.

19. Access and Correction

Where required by applicable law, you may request access to personal information about you that is under our control or ask us to correct inaccurate information.

We may need to verify your identity before responding.

Certain information may be exempt from access or correction rights under applicable law.

We will respond to valid requests within the time required by applicable law.

20. Privacy Complaints

If you have a concern about our privacy practices, please contact our Privacy Officer first so that we can investigate and attempt to resolve the concern.

Depending on where you live, you may also have the right to contact an applicable privacy regulator or supervisory authority.

Nothing in this section limits a right to contact a regulator where applicable law provides that right.

21. Children and Adult Use

CardShow Pro is intended for adults age 18 and over.

The app is designed for card sellers and collectors and includes business-focused functionality involving inventory, sales, trades, expenses, profits, subscriptions, tax-related exports, account services, diagnostics, support, and backups.

We do not knowingly create or maintain CardShow Pro accounts for children under 18.

If we learn that an account was created by a person under 18 in violation of these requirements, we may take reasonable steps to disable or delete the account and associated account information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Services, our practices, technology, service providers, or legal requirements.

When we make material changes, we will update the “Last Updated” date and provide additional notice where required by applicable law.

Your continued use of the Services after an updated policy becomes effective is subject to applicable law regarding notice and consent.

23. Contact and Privacy Officer

CardShow Pro LLC is responsible for personal information under its control.

For purposes of privacy inquiries, requests, and complaints, our designated privacy contact is:

Privacy Officer
CardShow Pro LLC
Email: support@cardshowpro.app

You may use this contact to:

• ask questions about this Privacy Policy;
• request access or correction where applicable;
• raise a privacy complaint;
• withdraw consent where applicable; or
• request account or personal-information deletion.

For account deletion, you may also use CardShow Pro’s dedicated account-deletion resource.